About Topical, Non‑Invasive Care
What is non‑invasive topical care?
Cosmetic products applied to the skin for comfort and visible refinement. External use only, no needles or tablets.
Which products are typical in a routine?
Topical fat dissolving gel, body contouring gel, radiofrequency gel for glide, ultrasound gel, micellar cleansing water to prepare, and comfort creams for finish. Choice depends on your routine and device settings if you are a practitioner.
What makes Pure Contour a safe choice?
UK‑made manufacture, batch control, clear INCI, plain‑English guidance, and same‑day dispatch on weekday orders placed before noon.
Safety
How do I patch test?
Apply a pea‑sized amount to a small area on the inner arm, wait 24 hours, then proceed only if the skin remains comfortable.
Can I combine products with radiofrequency(RF) ?
Follow device guidance and local practitioner knowledge.
Routines, Results, and Winter Tips
What weekly rhythm works best?
Choose a fixed day and time. Cleanse with micellar, pat dry, apply a thin even layer, allow contact time, and wrap only if your routine includes wrapping. Record steps so improvements are repeatable.
Do colder rooms change how products feel?
Yes. Keep lids closed, store away from radiators, and consider a small humidifier. Warm bottles briefly in your hands to support glide.
Shipping
Do you offer same‑day dispatch?
Yes, orders placed before 12:00 noon (UK) ship the same working day with tracking.
What about weekends or bank holidays?
Orders placed on Saturday, Sunday, or on a bank holiday are processed on the next working day. During peak season, courier cut‑offs may change and we will communicate clearly.
How long does delivery take within the UK?
Typically 1 to 3 working days. Remote areas may take longer in winter.
Returns and refunds
You can return unopened, unused items within 30 days of delivery. Opened items are accepted only if faulty. Your statutory rights are not affected.
- Return window: 30 days from delivery.
- Eligibility: unopened, unused, seals intact.
- Start a return: email hq@purecontour.co.uk with your order number.
- Postage: you pay return postage unless the item is faulty. Please use a tracked service.
- Refunds: issued to the original payment method within 5 business days after we receive and inspect your return.
How do I start a return?
Email hq@purecontour.co.uk. We will reply with the return address and instructions.
Who pays return postage?
You pay return postage, unless the item is faulty or we sent the wrong item.
When will I receive my refund?
Within 5 business days after the return is received and inspected.
What about faulty items?
If a product is faulty, contact us within 30 days for a replacement or refund. We will cover return postage.
Note for UK customers: you may cancel an online purchase within 14 days of delivery and return within 14 days of cancelling. Your statutory rights are not affected.
Promotions and Personalisation
Do promotions or personalised labels affect delivery time?
Yes. Promotional or personalised items may require approval cycles. Expect approximately 1 to 2 weeks for these orders even if the first payment is taken earlier.
Business and Trade
Who can register for trade pricing?
Clinics, salons, practitioners, and small local businesses. There are no geo‑restrictions. Everyone can register.
Do you offer private label or personalisation?
Yes. Personalisation is available on eligible minimum runs so clinics can align shelf labels with their brand without losing the benefits of UK manufacture and batch control.
Where can I find the core ranges?
See Fat Dissolving and Joint Relief for topical body contouring gel, fat dissolving gel, and comfort products that support glide and finish.
International Customers
Do you sell worldwide?
Yes. There are no geo‑restrictions. International customers are billed separately for delivery, and our service partners handle logistics and customs paperwork.
Contact
Email hq@purecontour.co.uk. We aim to reply the same working day. WhatsApp support is being introduced for quick questions. You can also message us on Facebook.